FAQs
Sales & Promotions:
• Are sale/clearance items returnable?
Sale and clearance items are final sale. Once purchased, these items cannot be returned or exchanged.
• What if a product is unavailable during a sale?
If a product becomes unavailable during a sale event, a refund will be automatically processed to your original payment method.
Shipping & Delivery:
• How are orders shipped within Australia?
Orders are processed within 7–12 business days and shipped via Australia Post. Free standard shipping is available for orders over $65 (15–17-day delivery), with express shipping offered at an extra cost.
• How are international orders handled?
International orders are dispatched from our central warehouse. Shipping rates are calculated at checkout, and you will receive a tracking number via email once your order is on its way.
• How can I track my order?
A tracking number is emailed to you when your order is dispatched. You can use this number to track your order’s progress online.
Returns & Exchanges:
• Can I return or exchange my purchase?
If you’re not completely satisfied with your order, please contact our customer service. Note that sale/clearance items cannot be returned or exchanged.
• What is the process for returns or exchanges?
Email us at infoprimebuyhub@gmail.com with your order number and details of your issue. Our team will guide you through the return or exchange process.
• Who covers the cost of return shipping?
Return shipping costs are the customer’s responsibility, unless the item is defective.
Payments:
• What payment methods do you accept?
We accept major credit/debit cards, PayPal, and buy-now-pay-later options such as Afterpay and Zip Pay.
• How do buy-now-pay-later services work?
With services like Afterpay or Zip Pay, your purchase is split into installments. Detailed payment schedules are provided during checkout.
Sizing & Fit:
• Do you offer a size guide?
Yes, a detailed size guide is available on our website to help you choose the best fit for our clothing and fitness items.
• What should I do if my item doesn’t fit?
Please review our return/exchange policy or contact customer support if you need assistance with sizing issues.
Product Care:
• How should I care for my clothing and fitness items?
Care instructions are provided with each product. In general, machine wash in cold water and air dry to maintain quality. Always check the care label for specific instructions.
Customer Support:
• How can I contact Prime Buy Hub?
For any questions or concerns, please email infoprimebuyhub@gmail.com Our customer support team is available during business hours to help you.
• Where can I find more information?
Additional details about orders, returns, and shipping can be found in the Help section on our website.
Sustainability & Quality:
• Are your products sustainable?
We are committed to offering eco-friendly products. Our team continuously works on reducing our environmental impact while maintaining high-quality standards.
• What quality checks do you have in place?
Every product undergoes rigorous quality checks before shipment, ensuring you receive only the best.
Thank you for choosing Prime Buy Hub. We are dedicated to providing a seamless shopping experience and ensuring your satisfaction with every purchase.